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It's been over a month, and I finally feel like I've totally gotten the hang of this waitressing thing. New and old girls alike come to me with questions, I have a very smooth relationship with the kitchen crew (and I didn't even need to learn filthy Spanish sayings in order to do so!), and I can wait tables, complete my side work, AND wrap silverware pretty much simultaneously, allowing me to leave much earlier than I ever used to. I've still never tried the food though and I don't intend to.
Yesterday, I was blessed with a table of older men who were stopping by after losing all their money in Atlantic City. They were a fun bunch, though they all forgot their glasses so I had to read the entire menu to them and they had questions about EVERY entree and (since I don't eat the food) I had no answers. *When asked if any meal is good, my generic answer is always "The portions are large, everything smells great, and you can't go wrong when the main ingredients are garlic and onion."* By the end of this table's meal, they were getting feisty. The oldest man kept telling the second oldest man that I was hitting on him and when I handed them the check, they provided me with one of the best pick-up lines ever: "We're not from around here...could you leave your number on the bill so we can call you for directions if we get lost?" For once, my lack of sense of direction and my inability to find my way out of a paper bag came in handy and I was able to truthfully evade this table's silly, light-hearted advances. As they left, they handed me their bill and payment, including my tip, and said "You got the last of our Mohicans"--they tipped me fifty percent! Why can't I get more flirty older men who get my strange sense of humor?
My plan for today's shift (since the Phillies are playing tonight and the diner will be slow) was to experiment by wearing sheer black stockings to see if I get better tips, but alas, my only pair had a big hole (Mom, when you read this, know that I need more sheer black stockings. And I didn't get a chance to do the dishes before work. And the money from the check I cashed is on the sofa.). Damn you, Phillies, for taking away my customers. Oh, and GO PHILLIES!
I truly try to appreciate everyone at the diner. Each and every character that works there is completely different but somehow (for the most part) it all comes together to make the establishment run properly. Okay, now that that sugary sweetness is out of the way, lemme break it down for you, in order of preconceived "importance."
Management:
Like I've said before, I've never experienced the angry side of Mean Boss, though I've heard a great deal of horror stories and I've seen a little. Recently, after being witness to a passionate expression of displeasure over wasted paper napkins, I came to the realization that the Greek language is actually what makes the bosses so intimidating. Anything unfamiliar, like a foreign tongue, can seem frightening (especially to me with my overwhelming ignorance of any language besides English or French), but Greek seems to have such an abrasive sound and nagging inflection. For all I know, the managers could be talking about how beautiful the sky is today, but they sound like they are cursing everyone within earshot. I have, however, learned the proper pronunciation of "gyro," and with this new found knowledge, I enhance the vocabulary of others every chance I get.
Hostesses:
Young nice jailbait hotties that are very willing to help waitresses in distress. At least two are the daughters of Mean Boss and when the little clone son of Mean Boss comes in, they act as his babysitters.
These tan, well-manicured, South Jersey/South Philly-esque girls act as the welcoming, not to mention enticing, gateway to the diner. Their exact job descriptions and responsibilities are unknown to me, but I know they do a lot all over the restaurant.
We waitresses turn to the hostesses when we are in need of desserts from the bakery case. When I once complimented a hostess on her beautiful and meticulous dessert presentation, she responded by saying, "Well I should be good at it, my job is Desert Coordinator,"...I nodded and then returned to my lowly job as Sustenance Provider.
Bar staff:
High top tables and impressive flat screen TVs aside, if you think that the sports bar portion of the establishment is in any way similar to the diner, you're dead wrong. The bar has menacing Greek overseers, perverted foreign kitchen staff (scroll down for more), and waitresses who provide patrons with greasy food...wait, that doesn't sound any different from the diner! Someone should alert the bar staff about this.
Diner waitresses/waiters:
Every post I write is about these folks, so by now I'm sure you get the gist......but in case you haven't, I'll provide a few more recent occurrences.
- DGS2 has gone on two medications to treat her bipolar disorder.
- The late night waitresses have started to pick on DGS2, making up false accusations. Yet another reason for me to speak softly and carry a big...smile.
- The hostesses know not to seat black women or police officers with DGB. She walks away from tables with African American patrons because "their shit's not worth my time," and she won't go near cops because "I got in a lot of trouble when I was younger. I can feel their eyes on me. I know they're reading me."
- DGB doesn't need to work, her husband does something with mortgages. She just works to have some spending money for booze or pot. She couldn't stop snacking one day--she had the "Xanax munchies." DGB is a 29-year-old mother of 3 with missing teeth.
- DGB2 and DDD are the diner's only [on-and-off] couple. Right now they are off, but still living together, and DDD openly seeks out waitresses to rebound with. Is "waitress" his type? I told him I'm a lesbian.
Kitchen staff:
Most are Mexican, two are Middle Eastern, and one is grumpy. 75 percent of the kitchen workers only know essential workplace vernacular that come out without the slightest hint of foreign accent:
- "behind you,"
- "fork,"
- "excuse me,"
- "shit,"
- "spoon,"
- "apple sauce,"
- "fuck,"
- "knife,"
- "oh my God."
- This phrase is their personal favorite. All of them have mastered nearly exact imitations of our voices, so this comes out more like "Ewww my Gaaaaaaaahhhhhhhhhhd." It saddens me to think that we are their main sources of the English language.
These guys are always asking if you'll be their girlfriend, if you have a boyfriend, and if you can take them home with you. Chiquito says "you for me" each time he does something nice for me. Jafar turns everything into a sexual joke. Abdul has been trying to set me up with Jose. When I asked Jose for a banana in order to make a sundae, he asked me what size I wanted--they don't come in sizes. I found out yesterday that Jose is married.
DGD has worked at this diner for 20 years. I won't be working at this diner for 20 years. DGD is set in her ways. I'm still learning what works for me. DGD likes to constantly bestow her expansive, unwanted wisdom upon anyone with auditory senses. I know every moment in the diner is an opportunity for her to relay her experiences and I don't have to heart to tell her I could not care less about most of what she has to say.
DGN (who I shall now refer to as DGS2 because I've discovered her name) is bipolar. There's nothing wrong with this and she's actually one of my favorite coworkers...it just explains a lot (see previous entries). Here's a recent exchange between she and I:
- Me: "Do you have big plans for tonight?"
- DGS2: "Well, my 27 year old boyfriend just dumped me and I waited on two of my ex boyfriends today, so my plan is to go home, smoke a ton of weed, and fall asleep in my own bed. What about you?"
- Me: "I'll probably go home and play with my cats or something."
Don't get me wrong, Mean Boss is scary, but mostly by reputation. When he starts walking in my direction, I immediately attempt to busy myself in any way possible, so I spend a lot of my shift feeling anxious that this will be the time he decides to yell at me for something. He seems to genuinely like me though and I believe it's simply because I take the time to ask him how his day is going:
- Mean Boss (imagine a thick Greek accent): "How you doing, babe?"
- Me: "I'm good! How are you?"
- Mean Boss (now with a pleasantly surprised look on his face): "I'm good. If you good, I'm good. If you lousy, I'm lousy."
Mean Boss noticed that DGHN's skirt was really of the short black denim variety and reprimanded her in the middle of the diner, in front of patrons. Like any waitress at this establishment, she could not take this criticism lying down and began to make a scene in the middle of the restaurant, calling out other waitresses who don't wear the provided uniform skirt and accusing Mean Boss of singling her out. This little tantrum acted as a catalyst for a great uniform reform movement, and now we all have to wear the big, frumpy skirts we had all immediately discarded upon acquisition. Everyone got pissy with Mean Boss, but really, shouldn't they have been mad at DGHN for making her small, insignificant critique have an effect on every other female worker?
It's official. There's no way of putting this modestly: I am the Diner Princess. I swear I've done nothing but be myself at this job and it has gotten me everywhere. It's nothing at all extraordinary about me, but rather an overall negative attitude exhibited by 90% of my coworkers (again, the tough times most of them have seen in their relatively short lifetimes cannot be overlooked). Smiles are rare sights, cheery outlooks are practically extinct.
- At my last shift, as I ran around in search of silverware to hide in a miser-like manner, an older waitress grabbed me and showed me a hidden Mecca of utensils, all for me. All that ran through my mind was, "Okay.....what do you want from me?" but she seemed to have completely genuine intentions, so I kept thanking her and telling her she was my fairy godmother. She probably gave me the hard-earned silverware of her sworn enemy.
- My luck appeared to have failed me after securing my treasure trove of forks, knives, and spoons. DGG, eager leave her shift as soon as possible, asked me to serve a large table for her. She tried to tempt me by explaining that she already provided their drinks and took their orders, I would just have to serve them and tend to their needs after that. Call me crazy, but as a new girl, even the prospect of keeping this large table's tip didn't sound too inviting--it was a lot to take on so soon. Never one to complain at work, I quickly took the table as my own and suppressed my fears of slipping on the wet floor while awkwardly carrying a heavy tray the size of an inner-tube (Did I mention they mop the floors every day as I'm arriving at 4?! This is how my life will end.) Anyway, the point here is that ultimately this incident resulted entirely in my favor: I didn't fall, I gained experience, I got the big table's tip, and, most importantly, when the manager saw me taking on such a large table that obviously wasn't meant to be mine, he was angry with the pushy waitress who made me take it but impressed with me.
- DGC helped me wrap over half my silverware that night so I could leave early.
- When I make a mistake or have a question, the manager laughs at me, nicely corrects my error, and says he loves me.
- All my coworkers are so incredibly willing to demonstrate and explain anything to help smooth my assimilation into diner world. Sometimes this information comes out as a sort of annoying know-it-all expertise commentary that makes me want to jab them with my hard-earned silverware, but I know they are just taking advantage of an infrequent opportunity to pass on wisdom.
- When the mean manager seats people in my section, he gently taps me on the back and calmly tells me how many he just seated so that I may get their waters, followed by a term of endearment.
Not much out of the ordinary happened during my most recent shift.
- I had nice tables that mostly consisted of travelers. Travelers are always blown away by our decked-out diner; I try to encourage their thoughts as if I haven't heard the same things from everyone else but what I really want to say is, "Come on, this is South Jersey..there's a place just like this 5 minutes away and another one 10 minutes away."
- The nice manager asked how old I was, if I was married, and if I had kids. I said "23. No. Probably never." He said to let him know when I was ready to start a family. I have so many thrilling life prospects it's really not even fair to the rest of the world.
- DGR (who blew my mind one day by announcing she was a mere 44 years old when I swore that by the looks of her she pushing 60) was involved in an incident report. Her boyfriend came barging into the diner and threatened to beat up the managers. Cops came to the rescue. DGR then had to wait on a drunk who was impossibly demanding, extremely confused, poorly dressed, and only wanted to eat lobster.
While days 5 and 6 were full of small random oddities, they were still very much positive experiences. I dislike this constant ominous anxiety I feel as I wait for the axe (angry boss or disgruntled diner patron) to drop (yell at me and bring me to tears, either publicly or privately, with only my thin shreds of dignity to comfort me). But enough about my puny feelings...
I don't think I mentioned much, if anything, about the wrapping of silverware. This is a time-honored tradition in which, during his or her shift, members of the wait staff must fight to the death to procure a large amount of knives, forks, and spoons and then wrap and secure enough sets of silverware to fill a large bin. This occurrence typically involves some form of covert operation to appropriate utensils; alliances are forged, friendships are shattered, and powerful enemies are made. Experts believe this event's origins can be traced back to the ancient Olympic games, and considering that the restaurant owned by a Greek family, I'm inclined to agree.
As per usual in my life, if I walk around without a smile on my face, it is instantly assumed that something is wrong. Since I can't always be smiling, and my face is guilty of openly displaying a boundless spectrum of feelings, I hear a lot of "Are you okay?" and "Is everything going alright?"...I even hear it from the scary, intimidating Greek owner, who becomes as mild as a lamb around me, adding "babe" to the end of each sentence.
My relationship with the kitchen staff seems comparable to mob relations I've seen in mafia movies. When I need silverware for wrapping, I got a guy for that. So far, I like to think I've taken the high road when it comes to acquiring utensils, I just go straight to the source: one of the dishwashers. When I need more of something and I can't find it, I got a guy for that. Who knows where everything is better than a busboy? Indeed, the language barrier is troublesome, but we've worked out a form of sign language that seems to be working quite swimmingly.
In a coworker bonding session, DGN (code for "Diner Girl Newbie," as she was hired when I was, knows my name, but I have no idea what hers is) told tales ripe with relationship woe. She's moved in with every boyfriend she's had. She walked in on her last boyfriend with another guy, threw up, then decided to become a lesbian, but now she's with Chad so she's bisexual. She works another full-time job that sounds pretty important, but took this job to pay for all of her various fines. She's 20. I told her that her life fascinates me.
The urge to use diner vernacular is becoming nearly unavoidable. As I approach a new table, I'm overwhelmed with the temptation to say "What can I get yous?"...providing there's more than one person, of course.
I got one of the best groups a newbie could ask for, desiring fairly simple orders and, most importantly, laughing at everything I said. One of them only wanted coffee, defending his choice by saying he didn't want to be a "rollie-pollie holy roller," and that's when it hit me: you would swear they had just huffed laughing gas, but it turns out they were just Christians. Because of my genuinely happy nature, they concluded that I must have the spirit of the Lord in me and asked what my exact faith was. I answered their question by saying I chose to be nondenominational. They said "Good, as long as you're not a Muslim."
After my 4th shift, I've realized it's best to talk as little as possible about myself. I'm not like my coworkers; compared to most of them, I have lived the life of a fairytale princess. Very little happened that needs any sort of explanation, so I'll make a list:
- I was in charge of 3 tables (movin' on up!).
- My shift was 6 hours, but my section only saw action 3 times.
- DGS was hired back and told me her completely guilt-free side of the story. I've come to the conclusion that she was in the wrong for placing a racist stereotype on the table before she even met them and that the table was at fault for simply being comprised of rude people who just happened to be black, causing the incident to explode into a race issue.
- DGS asked me to grab a drink with her after work. I was intrigued. What on earth would we talk about? It didn't happen.
- DGC suggested I help her study for her GED. At first I thought she meant GRE, then I remembered where I was.
- DGC told me she had boy troubles. She asked if she should get back together with her ex who beat her, had a baby with another girl while they were still together, and "ruined my life." Hmm...where...to...begin...?
- I listened to DGC and DGS discuss and share contact information about their Ed Hardy dealers and the Ed Hardy merchandise for which they have dire needs.
- My tables left me extremely generous tips--especially this adorable couple that tipped me $15 for their $45 bill. I felt vindicated knowing that when it comes to restaurant patrons, there's no racial template--people's characters just come in different flavors, no matter what they look like.
Like any other self-respecting young person with years of higher education under his/her belt, I have decided to try my hand at the food service industry (that's code for: I'm waitressing at a diner). Since strange things happen to me on a daily basis, I thought it best to create this blog from almost the very start of my serving career. There's no way I could limit this solely to the documentation of work strangeness, so do not be alarmed if I branch out to cover events of every day life. This is a catch-up entry, I hope to never write this much again.
Just a few short days ago I was officially hired at the diner/bar and an experienced waitress, DGS, was assigned to show me the ropes. She is the perfect South Jersey diner waitress. She's lived in the same house all her life, has a 20 month old baby, a deadbeat baby-daddy, a current boyfriend recently released from jail, and she's worked 10 years for the same family that owns several dining establishments in the area. She told me to make sure I always use a tray when serving customers while she herself was coarsely holding 4 water glasses in one hand, no tray in sight. She used sentence-enhancing words such as "shitty" to describe food, people, and procedures. DGS's approximate age eludes me--her drastically different life experiences lead someone so comparatively sheltered as myself to believe she could be anywhere from 25 to 74 years old. I honestly don't think I could have asked for a better person to introduce me to this world; DGS owns diner world.
Day 1: DGS was overjoyed when she noticed a coworker's new acrylic checkerboard nails, but made sure to mention she liked last week's better--they were Burberry plaid. While DGS was complimenting this girl's checkerboard nails (which hauntingly echoed the pattern of the diner's tile floor), the girl said "My fingernails are okay...but check it out, these are SLAMMIN'!" and with that she proceeded to take off her right shoe and sock to display checkerboard toes in all their glory.
Day 2: An all-around uneventful training session until the moment I left the floor. An African-American family was seated in DGS's section, and she was pleading with the manager (who was busy trying to take me to get my uniform) to make someone else take the table because she was certain the family wouldn't tip her. This incident greatly escalated upon my departure. Apparently DGS was short with this table, rushed them along, and took their food away before they were done with it,
causing them to ask to see a manager (and rightfully so). The details from here are a little fuzzy--as I gathered them via whispers--
but there was yelling between DGS and the customers, then between DGS and a manager, and she was fired on the spot.
Day 3: I arrive to discover I was trained by a racist girl who was disrespectful to her superiors and won't ever be coming back. Hmm. She was a damn good waitress though; I hope she transferred her serving skills to me as her soul drifted away into that big restaurant in the sky. This could be a kind of blessing, like, if I mess up I can just remind everyone who taught me and why nothing can be my fault. After I learned this juicy piece of gossip, a coworker, DGB, offered to teach me to say "put it in my mouth" in Spanish to guarantee me a smooth relationship with the kitchen workers. I declined her tempting offer.
- My first table of the night (the first table I ever waited on alone!!!!!!!) consisted of a middle-aged man and his young daughter (possibly granddaughter). When they were finally seated he expressed how happy he was with his seat because it allowed him a prime view of all the waitresses. I tried to overlook this slightly off-color remark by saying, "Oh yeah, you can see all the action in the whole diner from here!" Toward the end of their meal, I went back to ask the little girl (Boo-Boo) what kind of ice cream she wanted with her meal but the man rejected the dessert, explaining that he drove for the Mister Softee HQ down the street and they planned on going there after dinner. At this point, the man put on the ol' Mister Softee charm, and continually told me he'd take me for a ride around AC in his ice cream truck: today (Oh man, my shift doesn't end for a while!), tomorrow (Ugh darn, I don't work tomorrow!), the next day (Silly me, I forgot to mention I'm lactose intolerant, quitting my job here, getting married, and leaving the country!).